FAQs
What are your shipping fees?
Our shipping is free of charge within the UAE for all orders. For orders outside the UAE, the delivery fee will vary depending on the shipment size, weight, and destination country.
Please note that customers outside the UAE may be subject to customs duties, taxes, and other applicable fees, which are not the responsibility of Vonto. We recommend contacting your local customs office for more information regarding these charges.
Do you ship outside the UAE?
Yes! We offer international shipping and deliver to customers outside the UAE. Shipping availability and charges may vary depending on the destination.
When will I receive my order?
All goods will be quality checked and packed within 3–5 days of placing the order. Customized products require 8–10 working days for delivery within the UAE and 8–10 working days for GCC deliveries. Goods are delivered via local courier service, and a courier representative will contact customers regarding the drop-off location and time. Vonto provides complimentary delivery within the UAE only and does not offer international shipping. If we are unable to process your order due to inaccurate or incomplete payment information, your order may be delayed until all details are verified by the buyer.
What if I need to change my order?
You can contact our call center +97143307619 or email us on customercare@vonto.ae
What payment methods do you accept?
We accept secure online payments using debit and credit cards. You can also pay conveniently through Tabby and Tamara.
What's your exchange & return policy?
- Returns/exchanges: Must be requested within 3 days of receiving the item. Products must be unused and returned with original packaging.
- Customized items: Personalized or customized products are non-refundable and non-exchangeable.
- Damaged/defective items: Contact us within 3 days with photos/videos. Eligible items may be replaced or fully refunded.
- Return shipping: Customers cover return shipping unless the item is damaged or incorrect.
- Refunds: Approved refunds are processed within 7–10 business days after inspection and issued to the original payment method.
- Customization: Hand drawn artwork may vary slightly from the reference. You may request an image for approval before dispatch. Changes requested after dispatch may incur additional shipping costs.
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