FAQs

What are your shipping fees?

Our shipping is free of cost within the UAE for all orders. For orders to GCC (Gulf Cooperation Council) countries, a shipping fee of 100AED applies. Please note that for orders outside of the UAE, customers may be subject to customs and duties fees, which are not the responsibility of Vonto. We recommend contacting your local customs office for more information regarding these fees.

Do you ship outside the UAE?

We currently ship our products only within the GCC countries.

When will I receive my order?

You will receive your order 3-5 business days after your order is confirmed.

What if I need to change my order?

You can contact our call center or email us on info@vonto.ae

What payment methods do you accept?

Online payment through debit & credit card is accepted.

What's your exchange & return policy?

Exchanges are only allowed if an item is defective or not as described. Items should be returned within 24hours of product receive and unused with the original tags attached.

Cancellation:

Shoppers cannot cancel their orders once its purchased.

For more enquiries Please contact us on :-

• info@vonto.ae